Refund policy

RETURN & REFUND POLICY

Last updated: 01/04/2026

At ZARKINS, we take pride in offering high-quality skincare products. Due to the nature of our products, we have strict return and refund guidelines to ensure product safety and hygiene.

1. NON-RETURNABLE ITEMS

For hygiene and safety reasons, all cosmetic and skincare products are non-returnable and non-refundable once delivered.

We do not accept returns for:
- Opened or used products
- Products with broken seals
- Any skincare items purchased through our store

2. EXCEPTIONS (DAMAGED OR INCORRECT ITEMS)

We only offer replacements or refunds in the following cases:
- You received a damaged product
- You received the wrong item

To be eligible, you must:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging

We reserve the right to refuse claims submitted after this period.

3. SHIPPING ISSUES

ZARKINS is not responsible for:
- Delays caused by couriers
- Lost or stolen packages marked as delivered

If your order is delayed, please contact the shipping provider directly.

4. REFUNDS (IF APPROVED)

If your claim is approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days

5. CONTACT

For any issues, please contact us at:
info@zarkins.com

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By placing an order, you agree to this policy.